Frequently Asked Questions


What Payment Methods Are Accepted?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We also support Google Pay and Apple Pay.

We don't accept cash on delivery (COD) at the moment.


How Secure Is My Online Order?

When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.


I Didn’t Receive An Order/Shipping Confirmation Email, Can You Send It Again?

Every order made on our store will be automatically sent an order confirmation email. Following a shipping confirmation 1 - 3 days later. Please check your spam or junk folder as it may be there.

If it's still missing, just contact us and we'll send you a new order/shipping confirmation email!


What Is The Currency Of The Store And Can I Pay In Another Currency?

All prices may be shown in local currency depending on the customers location (GEO IP address), for their convenience. 

However, the customers can only checkout using USD.

You will checkout using the most current exchange rate. Your bank service provider or PayPal will automatically convert the currency for you.


Where Do You Ship To?

All our delivery-related questions are answered here: Shipping & Handling
 
But basically if you have an address, we can ship it there :)


How Can I Track My Order?

You can track your order using the Track Order page!
 
Once your order has been shipped, you will be sent an automatic email where you'll be able to track your package and see its status.

If unsure, please contact us so our support team can check on your order status for you. You will need to provide them with your Order ID for them to be able to pull up your tracking info.


Why Does The Tracking Status Show ‘Currently Unavailable’?

Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking website.

There is a  lag time between the tracking couriers updating the status.

 
Tracking Status Is "Delivered", But I Haven't Received My Package Yet?
 
Most often, this happens when the package is held at your local post office - they should be the ones contacting you.

This is something we don't have control over but will help you assist you as much as possible.


Can You Cancel/Refund/Replace My Order?

Checkout our official policy for further information: Refunds & Replacements
 

How Can I Unsubscribe From The Automatic Emails?

You may unsubscribe from the newsletters and automatic emails anytime by clicking on the underlined word “unsubscribe” which you can find at the bottom of each email.

Be warned that if you do unsubscribe from us, you will not get exclusive discounts and special first-to-see offers sent to you anymore.